Frequently Asked Questions

988w requires a government-issued photo ID such as your CNIC or passport, a recent proof of address (utility bill or bank statement dated within three months), and proof of your payment method. All documents must be clearly legible. KYC is mandatory before any withdrawal can be processed.

No. 988w strictly enforces a one-account-per-person policy. Creating duplicate accounts — whether under the same name, device, IP address, or payment method — is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited.

You must be at least 18 years old, or the higher minimum age required by the operator's license jurisdiction, to register and use 988w. Age verification is part of the mandatory KYC process. Accounts found to be held by underage individuals are closed immediately. Meeting the age requirement does not override local gambling laws.

On the login page, click "Forgot password?" and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact our 24/7 support team at [email protected] for assistance.

Log in and navigate to your Account Settings page. You can update your contact email, phone number, and residential address directly. Changes to your legal name or date of birth require submitting updated identity documents through the KYC section, as these are verified fields that cannot be changed without documentation.

Minimum deposit amounts vary by payment method and are displayed in the cashier section of your account at the time of transaction. Where PKR is available as an account currency, minimum deposit thresholds are shown in Pakistani Rupees. Check your cashier for the current limits applicable to your chosen payment method.

Withdrawal processing times depend on the payment method selected. After 988w's internal processing (typically within 24–48 hours for verified accounts), funds are dispatched to your payment provider. Bank transfers may take an additional 1–5 business days depending on the receiving institution. E-wallet withdrawals are generally faster. KYC must be complete before any withdrawal is processed.

Withdrawals may be delayed if your KYC documentation is incomplete or pending review, if there are active bonus wagering requirements on your balance, or if our security team has flagged the transaction for review. If your withdrawal has been declined, contact support at [email protected] with your account details and we will explain the specific reason.

As a general rule, 988w processes withdrawals back to the same payment method used for the original deposit, wherever technically possible. This is a standard anti-fraud measure. If your original payment method is no longer available, contact our support team who will guide you through the alternative verification process required.

988w does not charge internal fees on standard deposits or withdrawals. However, your payment provider — whether a bank, mobile wallet, or cryptocurrency network — may apply their own transaction fees. Any applicable fees are disclosed prior to completing a transaction in your cashier. Currency conversion charges may also apply where relevant.

Yes. 988w's sportsbook includes live in-play markets on cricket, allowing you to bet on matches as they unfold — including ball-by-ball markets, session betting, and next wicket options on selected fixtures. Live odds update in real-time. Note that live odds change rapidly; a bet is only confirmed once a reference number has been issued by the system.

The 988w casino section includes a wide selection of slot games, table games (roulette, blackjack, baccarat), video poker, and a full live casino with real dealers streaming in real-time. All casino games use certified Random Number Generator (RNG) systems to ensure fair outcomes. Published Return to Player (RTP) rates represent theoretical long-term averages.

Yes. The 988w platform is fully optimised for mobile browsers on both Android and iOS devices. You can access your account, place bets, play casino games, deposit, and withdraw directly from your smartphone or tablet without needing to install a separate application. The mobile interface maintains the full feature set of the desktop version.

A wagering requirement is the number of times you must stake a bonus amount before any associated winnings become eligible for withdrawal. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must wager a total of PKR 20,000 before withdrawing. Different games contribute at different rates — slots may count 100% while table games may count less. Full details are in each promotion's specific terms.

Yes. All bonuses on 988w carry an expiry date, after which any unwagered bonus funds and associated winnings are removed from your account. The expiry date is specified in each promotion's individual terms. We recommend checking the terms of any bonus you accept and ensuring you have sufficient time to complete the wagering requirements before the expiry date.

Yes. You can manage your marketing communication preferences through your Account Settings or by contacting our support team. Opting out means you will no longer receive promotional emails or notifications about bonus offers. This preference can be updated at any time. Opting out of marketing does not affect essential account communications such as security alerts and transaction confirmations.

988w provides deposit limits, loss limits, wagering limits, session time limits, reality checks, cooling-off periods, and self-exclusion (temporary or permanent). All tools are available free of charge through your Account Settings or by contacting support. Limit reductions take effect immediately; limit increases require a mandatory waiting period. For a full breakdown, visit our Responsible Gambling page.

You can request self-exclusion through your Account Settings under the Responsible Gambling section, or by contacting our support team at [email protected]. Temporary exclusions run from 24 hours up to 12 months; permanent exclusions are irreversible. During any exclusion period, you cannot deposit or place bets. Your existing balance remains accessible for withdrawal. We action self-exclusion requests promptly and without judgment.

Pakistan's Prevention of Gambling Act, 1977 restricts gambling activity. 988w does not claim to hold a licence issued by the Government of Pakistan, PTA, the State Bank of Pakistan, or any Pakistani provincial authority, and does not claim that accessing this platform is lawful under Pakistani law. This is not legal advice. Players are solely responsible for understanding and complying with all laws applicable in their jurisdiction.

Our support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. Support is available in both English and Urdu. For responsible gambling requests such as self-exclusion or limit adjustments, we prioritise these enquiries and aim to action them as quickly as possible, regardless of the time of day.