Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to all personal data processed by 988w ("988w", "we", "us", "our") in connection with the operation of our online betting and casino platform available at 988w.cam ("Platform").

We are committed to protecting the privacy and personal information of all individuals who interact with our Platform, including registered users ("Players", "you", "your"), visitors who browse without registering, and individuals who contact us through our support channels.

This Policy is incorporated by reference into our Terms and Conditions and should be read alongside that document. By registering an Account or using any part of the Platform, you acknowledge that you have read and understood this Policy.

2. Definitions

"Personal Data"

Any information that identifies or can reasonably be used to identify a living individual, directly or in combination with other data. Examples include your name, email address, device identifiers, and transaction records.

"Processing"

Any operation performed on personal data, including collection, recording, storage, use, transmission, and deletion.

"Data Controller"

The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, 988w acts as the Data Controller for the personal data of its registered users and site visitors.

"Data Processor"

A third-party entity that processes personal data on behalf of 988w under contractual instruction, such as payment processors, KYC verification providers, and hosting infrastructure partners.

"KYC"

Know Your Customer — the identity verification process applied to all registered players prior to processing withdrawals and as otherwise required under our policies.

"Cookies"

Small text files stored on your device by a website, used to remember preferences, maintain sessions, and collect analytical data about usage patterns.

3. Data We Collect

988w collects personal data only to the extent necessary for the purposes described in this Policy. The categories of personal data we collect include:

4. How We Collect Data

We collect personal data through the following channels:

4.1 Direct Collection

You provide data directly to us when you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or opt in to any promotional offer. This includes all form submissions and document uploads on the Platform.

4.2 Automated Collection

Technical and usage data is collected automatically as you interact with the Platform, through server logs, cookies, and similar technologies. This data is primarily used for security monitoring, fraud prevention, and improving platform performance.

4.3 Third-Party Sources

We may receive identity or fraud-risk data from third-party KYC and identity verification service providers. We may also receive technical fraud signals from payment processors when you initiate a transaction. Data received from third parties is processed in accordance with this Policy.

5. Data Processing Purposes

988w processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your Account, including enforcing account security and enabling self-service tools.
• Payment Processing: Processing deposits and withdrawals through available payment channels, including reconciling transactions and managing refunds.
• Identity Verification (KYC): Verifying your identity and eligibility to use the Platform in compliance with our policies and applicable regulatory requirements.
• Fraud and Security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, underage access, and other prohibited conduct.
• Responsible Gambling: Monitoring wagering patterns to identify at-risk behaviour and administering responsible gambling tools including deposit limits, self-exclusion, and reality checks.
• Platform Operation and Improvement: Delivering and improving Platform features, resolving technical issues, and optimising the user experience.
• Customer Support: Responding to queries, complaints, and support requests submitted through available support channels.
• Legal and Regulatory Compliance: Fulfilling obligations under applicable law, including responding to lawful requests from courts or regulatory bodies.
• Marketing Communications: Sending promotional communications where you have opted in. You may withdraw consent for marketing at any time by contacting support.

6. Legal Basis for Processing

Where data protection law requires a legal basis for processing personal data, 988w relies on the following:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with anti-money laundering obligations, KYC requirements, and other applicable legal duties.
• Legitimate Interests: Processing for fraud prevention, security monitoring, responsible gambling monitoring, and Platform improvement, where our interests do not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7. Data Sharing & Disclosure

988w does not sell, rent, or trade personal data. We share personal data only in the following circumstances:

7.1 Service Providers (Data Processors)

We share data with trusted third-party service providers who assist us in operating the Platform. These include payment processors, KYC verification providers, cloud hosting infrastructure providers, and customer support technology providers. All service providers are bound by contractual data processing agreements and may only use your data as instructed by 988w.

7.2 Legal and Regulatory Requirements

We may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other public authorities where required by applicable law, a valid legal order, or where we believe disclosure is necessary to prevent fraud, protect rights, or comply with our legal obligations.

7.3 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of 988w's business, personal data held by 988w may be transferred to the acquiring entity, subject to applicable law and continued data protection obligations.

8. International Data Transfers

988w may process or store personal data on servers located outside the jurisdiction in which you reside, including outside Pakistan. Where data is transferred internationally, we ensure that appropriate safeguards are in place to protect your data to a standard consistent with this Policy.

Safeguards for international transfers may include contractual clauses between 988w and data recipients, or transfers to jurisdictions that provide an adequate level of data protection under applicable standards.

9. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The following retention principles apply:

• Account Data: Retained for the duration of your Account and for a defined period following Account closure, consistent with anti-money laundering and fraud prevention requirements.
• Transaction Records: Retained for the period required by applicable financial and regulatory obligations, typically a minimum of five (5) years following the transaction date.
• KYC Documents: Retained for the period required by applicable regulatory requirements following the completion of verification.
• Support Correspondence: Retained for a defined period sufficient to resolve disputes, quality-assurance review, and complaint management.
• Marketing Consent Records: Retained for the duration of the consent and for a reasonable period following withdrawal to demonstrate compliance.

When retention periods expire, data is securely deleted or anonymised in accordance with our internal data management procedures.

10. Cookies & Tracking Technologies

988w uses cookies and similar tracking technologies on the Platform. Cookies serve the following functions:

• Essential Cookies: Required for the Platform to function. These enable login sessions, security tokens, and basic navigation. They cannot be disabled without impacting Platform functionality.
• Performance Cookies: Collect anonymised data about how visitors use the Platform, including pages visited and errors encountered, to help us improve performance.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics Cookies: Help us understand traffic patterns and usage behaviour in aggregate, without identifying individual users.

Non-essential cookies are only set with your consent, which you may manage through your browser settings or by contacting our support team. Disabling certain cookies may affect Platform functionality.

11. Your Data Rights

Subject to applicable law, you have the following rights regarding your personal data held by 988w:

To exercise any of these rights, please contact our support team at [email protected]. We will respond to valid requests within a reasonable timeframe. Identity verification may be required before we process a rights request.

12. Security Measures

988w implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest within our database infrastructure;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and monitoring of the Platform infrastructure;
• Secure account authentication requirements and session management controls;
• Incident response procedures for managing potential data breaches promptly and responsibly.

While we maintain robust security measures, no system is entirely immune to risk. We encourage all users to use strong unique passwords, keep their login credentials confidential, and notify us immediately at [email protected] if they suspect any unauthorised access to their Account.

13. Minors & Underage Access

988w is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of eighteen (18), or the higher minimum age required by the operator's license jurisdiction. Age verification is applied as part of the KYC process for all registered users.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

14. Third-Party Services

The Platform may include functionality powered by third-party service providers, including game providers, live streaming services, and customer support tools. Where third-party services are involved, those providers operate under their own privacy policies in relation to any data they independently process.

988w is not responsible for the privacy practices of third-party service providers that operate independently of 988w's data processing instructions. We encourage you to review the privacy policies of any third-party service you interact with.

Notably, links in this Policy to our own internal pages (such as Terms & Conditions and Responsible Gambling) are internal only. No external links to third-party websites are included in this Policy.

15. Changes to This Privacy Policy

988w reserves the right to update or amend this Privacy Policy at any time. The "Last Updated" date at the top of this document will always reflect the date of the most recent version.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify you via your registered email address or through a prominent notice on the Platform. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of those changes.

We recommend that you periodically review this Policy to remain informed about how we protect your personal information.

16. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or how 988w handles your personal data, please contact our support team through the following channel:

We aim to acknowledge all data-related requests within a reasonable timeframe and to respond substantively as soon as possible. Where a request requires identity verification before it can be actioned, we will let you know promptly.

If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in the jurisdiction applicable to your situation. Our team can assist you in identifying the appropriate authority if needed.